Privacy Policy
We never ask for your recovery phrase.
Ledger Bitcoin Recovery Privacy Policy describes how personal data is collected, processed, stored, and protected when users interact with Ledger secure recovery resources, firmware guidance, and related restoration services. This policy applies comprehensively to all platforms where recovery functionality operates, including secure BTC recovery documentation, protected wallet restore procedures, firmware update BTC guidance, and support channels serving BTC recovery errors needs.
This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities across jurisdictions where users access services. Continued use of Ledger services after policy updates constitutes acceptance of revised terms governing ongoing data processing for cold storage recovery through the secure element architecture.
Data Collection
Ledger Bitcoin Recovery services collect personal data necessary for providing secure recovery guidance, firmware assistance, and support functionality while maintaining the crypto security and privacy expectations of cryptocurrency users protecting their private keys through hardware wallet solutions.
Secure recovery data includes documentation access patterns, procedure engagement, and Ledger Live restore procedure interaction supporting protected wallet restore optimization. This data improves recovery documentation without accessing recovery phrases or private keys stored in secure element for cold wallet protection.
Firmware data includes firmware update BTC documentation access, recovery safety measures guide engagement, and Ledger Live update process interaction supporting firmware optimization. This data ensures proper update information without accessing cryptographic secrets via USB-C or Bluetooth connection.
Troubleshooting data includes BTC recovery errors documentation access, wallet restore pitfalls resolution guide engagement, and missing words troubleshooting interaction supporting problem resolution. This data improves troubleshooting resources without exposing user wallet information.
Support interaction data includes information users provide when submitting recovery inquiries addressing firmware version check assistance, offline seed backup clarification, sync problems guidance, and USB not recognized troubleshooting. This data enables accurate guidance for Ledger Bitcoin Recovery completion.
Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, timestamps, and referral sources. This data supports security monitoring, service optimization, and content improvement analysis for all supported coins.
Cookies and Tracking Technologies
Ledger websites and applications use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories through consent management interfaces.
Essential cookies enable core functionality including session management, security features, device authentication during Ledger Live validation verification, and recovery resource processes via USB-C or Bluetooth connection. These cookies are strictly necessary for proper secure recovery guidance operation and cannot be disabled without affecting functionality.
Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting hardware wallet users seeking Ledger Bitcoin Recovery assistance. These cookies help protect strong PIN creation documentation and anti-phishing measures guidance.
Analytics cookies collect anonymized usage data including secure recovery guide engagement patterns, protected wallet restore documentation access rates, and firmware update BTC resource usage outcomes. These cookies support product improvement and user experience optimization. Analytics cookies can be disabled through consent interfaces without affecting cold storage recovery functionality for private key isolation.
Preference cookies remember user selections including language settings, regional preferences, and interface configurations for recovery safety measures access and wallet restore pitfalls guidance. These cookies improve user experience and can be managed through settings.
Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations including GDPR and regional privacy laws. Users can modify preferences at any time.
Analytics and Performance Monitoring
Ledger Bitcoin Recovery uses analytics to understand recovery research patterns and optimize guidance while maintaining user privacy through aggregation and anonymization practices that prevent individual identification.
Secure recovery analytics track anonymous patterns of protected wallet restore documentation access, secure BTC recovery procedure completion rates, and offline seed backup engagement. This data helps improve Ledger Bitcoin Recovery documentation without tracking individual recovery activities.
Firmware analytics aggregate anonymous patterns of firmware update BTC analysis access, recovery safety measures documentation engagement, and latest update guidance usage. This information supports verified signature documentation optimization and device connection steps improvement unlike Trezor or KeepKey firmware analytics.
Troubleshooting analytics monitor BTC recovery errors documentation access, wallet restore pitfalls resolution engagement, and Ledger FAQ usage. This data supports sync problems optimization for crypto security.
Analytics data retention follows a 26-month rolling period aligning with typical development cycles and regulatory requirements. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion.
Third-Party Tools and Services
Ledger Bitcoin Recovery integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements that ensure appropriate protection for private keys security.
Backup product partners including metal backup manufacturers (Cryptosteel, Billfodl) receive referral traffic information when users access product links. These services operate independently from Ledger for multiple secure copies and geographically separated storage products.
Device verification infrastructure supports Ledger Live validation and confirm recovery success processes during protected wallet restore verification. These services validate device integrity without accessing cryptographic secrets for cold wallet protection.
Cloud infrastructure providers host documentation services and support systems under data processing agreements requiring compliance with applicable data protection regulations for duplicate devices documentation and multi-device redundancy guidance.
Data Security
Ledger Bitcoin Recovery implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations supporting secure BTC recovery and BTC recovery errors.
Security measures include TLS 1.3 encryption for all data transmission, hardware secure element protection preventing private key isolation breach, cryptographic signature verification ensuring recovery resource integrity, Ledger Live restore procedure documentation protecting restoration guidance, set new PIN information ensuring credential security, Ledger Live update process guidance maintaining firmware accuracy, strong PIN creation documentation supporting access control, access controls restricting employee data access to authorized personnel only, regular security audits by independent third-party firms, and incident response procedures for addressing potential breaches promptly.
We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively inside hardware wallet secure elements and user-controlled physical backups, completely isolated from all connected systems including Ledger Live applications, connected computers, and Ledger infrastructure. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during any recovery operation via USB-C or Bluetooth connection. Any request for recovery phrases or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support channels following anti-phishing measures security guidance.
Data Retention
Ledger Bitcoin Recovery retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories based on legal requirements and operational needs supporting generate new passphrase documentation and account balance check guidance.
Documentation access logs are retained for 90 days supporting recovery guide optimization and firmware version check compliance monitoring, then permanently deleted. Recovery records are retained for 18 months supporting protected wallet restore tracking and recovery safety measures documentation verification.
Support tickets are retained for 3 years following last interaction supporting service quality and issue resolution for incorrect order assistance and account mismatch guidance. Cookie consent records follow 13-month retention per regulatory guidelines for cold storage privacy.
Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access affecting Ledger Bitcoin Recovery records or secure BTC recovery guidance history.
User Rights
Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability to alternative services, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.
Rights requests can be submitted through the support portal at support.ledger.com using designated privacy request categories. Identity verification may be required before processing to confirm requester authority. Responses are provided within 30 days or shorter timeframes required by applicable law including GDPR requirements for prevention strategies regions.
International Transfers
Data may be transferred internationally for processing by service providers located outside the user's jurisdiction including documentation hosting infrastructure and recovery verification systems. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by regulatory authorities, adequacy decisions recognizing equivalent protection levels, and binding corporate rules governing intra-group transfers where applicable.
Children Privacy
Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during cold wallet recovery activities through Ledger Bitcoin Recovery or BTC recovery errors channels. If such collection is discovered through verification processes, the data will be deleted promptly upon notification.
Policy Changes
This policy may be updated to reflect changes in data handling practices, service capabilities, or regulatory requirements. Material changes will be communicated through application interfaces, website notices, email notifications, or direct communication where appropriate for security risks and support resources systems.
Privacy Inquiries
Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for specialized handling. Privacy inquiries receive priority handling within applicable regulatory timeframes for the secure element devices. For general recovery support regarding Bluetooth pairing failures, storing seed digitally concerns, or community solutions, visit our Contact page.